At Jklfarm, we take pride in the quality of our products. To ensure the highest hygiene standards for all our customers, we have established the following policy:
1. Return Eligibility
Due to the nature of food products, we do not accept returns for items once they have been delivered, except in cases where the product is damaged, defective, or the incorrect item was sent.
To be eligible for a refund or replacement, you must report the issue within 48 hours of receiving your order.
Items must be in their original packaging, even if damaged.
2. Photo & Video Evidence Requirement
To process your request, we require proof of the issue. When contacting us, please provide:
Clear Photos: Showing the damage or the incorrect product received.
Unboxing Video (Recommended): We highly encourage customers to record a short video while opening their parcel. This helps us resolve disputes with our courier partners much faster.
Proof of Purchase: Your order number or invoice.
3. Refund Process
Once your evidence is reviewed and approved (usually within 2 business days):
Replacements: We will ship a fresh replacement at no extra cost to you.
Refunds: If a replacement is not possible, a refund will be issued to your original payment method within 7–10 working days.
Shipping Costs: If the error was ours (damaged/incorrect item), we cover all shipping costs.